Frequently Asked Questions

1. How do I create pages for my website?
You will need an HTML (HyperText Markup Language) editor to design your web pages. You may choose to purchase one from your local electronics store, our recommendation is the latest version of Macromedia Dreamweaver

2. How do I publish my web pages on the Internet?
Please download an FTP (File Transfer Protocol) client to post your web pages on our server. We recommend a free version entitled WS_FTP LE, available (again) at www.download.com. Once you have downloaded WS_FTP LE, click start> programs> WS_FTP. This will start the program. After installation, double click on the WS_FTP LE icon. The directory window will appear first, followed by the session property window. If for any reason this window does not appear, click on the connect button on the WS_FTS LE protocol.

Once the session property screen is up,

1. Enter your domain name in the “profile name” field
2. Make sure “Auto Detect” is entered in the “host type” field
3. Enter 216.218.189.44 in the “host name/address” field
4. Enter your DomainSite account username in the “user ID” field
5. Enter your DomainSite password in the “password” field. If you have changed your password since purchasing web hosting, you will need to use the password that you had when signing up.
6. Enter OK, and the setup is complete

You now have the ability to transfer files from your computer, also known as the “local system,” to your website, also known as the “remote site.”

3. What are subdomains?
In the DNS (Domain Name System) hierarchy, a subdomain, also known as a third-level domain, is a sub-section of a larger domain name. For instance, in the domain name “dill.massivehosting.com.au,” the “dill” prefix denotes a subdomain of the larger second-level domain “massivehosting.com.au.” Customers may use subdomains to compartmentalize certain functions and elements of their web resources. In short, consider subdomains as satellites of your domain name.

4. How do I use WebMail and integrate it into my email client?
Please find below instructions for using Domainsite’s WebMail interface and for setting up your account on Microsoft Outlook 2000 for Windows, Microsoft Outlook for Macintosh, and Entourage for Macintosh.

WebMail Interface
A. To login to your WebMail account on our interface, please do the following:

1. Go to http://yourdomain.com.au/webmail.
2. Enter your User Id and Password. Your User Id is your email address, such as info@mycooldomain.com, and your Password is the one you generated on the Email Services page at the time you created the email address. Press Login.
3. You will now be at the Folders homepage for your email account.

At the Folders homepage, you will see a list of your current, default folders, and will be able to do the following:

1. Create new folders and directories
2. Access your listed folders
3. Create new messages
4. Set your WebMail preferences
5. Add email addresses to your Address Book
6. Logout of your email account

Microsoft Outlook 2000 for Windows
B. To set up your email account on Microsoft Outlook 2000 for Windows, please do the following:

1. Open Microsoft Outlook 2000 on your computer.
2. Click on Tools.
3. Choose the Accounts option.
4. Click the Mail tab in the Internet Accounts pop-up window.
5. Pick Add and then Mail.
6. At the Your Name window, type in the name with which you want your emails to be identified. Note: this is not your email address, but merely an identifier.
7. At the Internet E-mail Address window, enter your email address.
8. In the E-mail Server Names window, choose POP3, and enter mail.yourdomain.com.au in the Incoming Mail and Outgoing Mail fields.
9. On the Internet Mail Logon screen, enter your FULL email address as your Account name and your WebMail password as, naturally, your Password. Read the text on Secure Password Authentication (SPA), and check the box if required.
10. At the Internet Connection Wizard, choose the method you use to connect to the Internet.

You should now see your new account in the Internet Accounts window. All email sent to your new email address account will route to the Inbox. Please use the Rules Wizard in the Tools section of Microsoft Outlook 2000 for Windows to route email differently.

Microsoft Outlook for Macintosh
C. To set up your email account on Microsoft Outlook for Macintosh, please do the following:

1. Open Microsoft Outlook for Macintosh on your computer.
2. Click on Tools, and then select Accounts.
3. Under Accounts, click New.
4. Type in your name in the Display Name field.
5. Click the Right Arrow button.
6. Select “I already have an e-mail address that I’d like to use.”
7. Enter your email address in the Email Address field.
8. Click the Right Arrow button.
9. For Incoming Mail Server, select POP Server.
10. In the Incoming Mail Server field, type in mail.yourdomain.com.au.
11. In the Outgoing Mail Server field, type in mail.yourdomain.com.au.
12. Click the Right Arrow button.
13. In the Account ID field, type in your FULL email address.
14. Type in your WebMail password in the Password field. Check the Save Password checkbox.
15. Click the Right Arrow button.
16. For Account Name, create a memorable name.
17. Click Finish.

You should now see your new account in the Accounts window. All email sent to your new email address account will route to the Inbox. Please use the Rules option in the Tools section of Microsoft Outlook for Macintosh to route email differently.

Entourage for Macintosh

D. To set up your email account on Entourage for Macintosh, please do the following:

1. Open up Microsoft Entourage for Macintosh.
2. Select Tools, and click on Accounts.
3. Click on the Mail tab so it is selected, then click the New button above the Mail tab. From the menu that appears, click Mail.
4. At the Account Setup Assistant type your full name in the field labeled Your Name. Click the Right Arrow button.
5. Type in your e-mail address in the field that says “I already have an e-mail address I'd like to use.” Click the Right Arrow button.
6. Next, select POP for your Incoming and Outgoing mail servers. Click the Right Arrow button.
7. Type your FULL email address in the field labeled Account ID, enter your password in the Password box, and check Save password in my MAC OS Keychain box. Click the Right Arrow button.
8. Enter a simple name in the Account Name. Check the box labeled Include this account in my Send & Receive All schedule.
9. Click the Finish button to complete setup.

You should now see your new account in the Accounts window. All email sent to your new email address account will route to the Inbox. Please use the Rules option in the Tools section of Entourage for Macintosh to route email differently.

5. What is an email alias (email forwarding)?
An email alias joins a nickname to a previously generated email address. Aliases are most often used for distribution lists or for the purposes of forwarding an email message to more than one email address at one time.

You can create aliases for your Domainsite email addresses with our hosting packages. For example, if your email address is you@massivehosting.com.au, and you want your email address to read charlie@massivehosting.com.au, simply create an alias named info, and all email messages addressed to charlie@massivehosting.com.au will forward to you@massivehosting.com.au.

6. What are WebStats?
WebStats track users who come to your website, either through a search engine or by directly typing your web address into their web browsers. These users will appear statistically on a program that monitors traffic to your site daily.

7. What is PERL?
PERL (Practical Extraction and Report Language) is a programming language known for its text processing ability, and is often used to generate CGI (Common Gateway Interface) scripts. PERL is easy to use for the creation and testing of simple programs.

.) What is CGI?
Standing for Common Gateway Interface, CGI is a set of rules for shuttling data between a web server and a computer program. CGI programs allow web servers to interact dynamically with users. Many web pages with forms use a CGI program to process the form’s data when it’s submitted.

9. What is PHP?
PHP (Hypertext Preprocessor) is a programming language used in conjunction with HTML (HyperText Markup Language), and is used to create dynamic web pages. PHP can serve the same function as CGI, but differs in that it can be embedded into the HTML document itself. Visit http://www.php.net/ for more information.

10. What is MySQL?
MySQL is a popular open source relational database. It can be used in conjunction with PHP. Perl, and other languages to create, database driven, dynamic web sites. Visit http://www.mysql.com/ for more information.

11. What is an SSL certificate?
SSL (Secure Socket Layer) is an encryption protocol used to transmit information securely on the Internet. Through the use of one private and public keys, SSL establishes a secure connection between a web server and a client computer, so that data may be moved between the two in an encoded and, thus, safe manner.

Web Design Services

Purchase our low-cost, but high-end design package, and receive a four-page website customized to your needs from only $399.00. Our web-designers will take the time to tailor the template of your choice to your logo and text, and will make your site pop with originality.

Included with you design package are the following types of pages

1. Welcome / Home
2. About Us / Company or Personal Profile / Map and Directions
3. Products / Services
4. Support / Contact (with free CGI feedback form)

Once you have picked the template of your choice, we will integrate your logo and text, and provide your pages with headers / footers, a menu bar, and a choice of color schemes. Each page will replicate the layout of the first to insure a unified look and feel to your site.

Furthermore, you will always have File Transfer Protocol (FTP) access into your site, which means that you will own the pages we create for you. Most other web design services retain ownership over sites generated for customers, and thus, if customers decide to leave their web hosting service, they lose access to their pages. Whether you are our customer for a year or for life, you own what you buy-no strings attached.

To purchase web design services, please contact us directly